Conduct and Termination

Vesper Spine is committed to maintaining a professional, safe and respectful environment. Vesper Spine reserves the right to suspend or terminate a coaching session, coaching relationship, account, or access to future services where a customer engages in harassment, threats, discriminatory or abusive conduct, deliberate interference with the service, or other serious misconduct directed toward Vesper Spine, its representatives, customers or community.

Any refund or remaining service entitlement following termination will be determined in accordance with the Refund, Cancellation & Rescheduling Policy and applicable law.

Intellectual Property

Unless otherwise stated, Vesper Spine programs, assessments, written materials, graphics, videos, protocols, plans and other original content are owned by or licensed to Vesper Spine and are provided solely for the purchaser's personal, non-commercial use.

Customers may not reproduce, distribute, publicly post, sell, sublicense, share access to, or commercially exploit protected Vesper Spine materials without prior written permission.

All purchases made through Vesper Spine, including personalized digital plans, assessments, protocols, coaching sessions, session packages, digital materials, subscriptions, and other services, are final and non-refundable once purchased, except where a refund, cancellation, or other remedy is required by applicable law. Clients may cancel or reschedule a coaching session without losing the applicable booking credit provided the request is made at least 24 hours before the scheduled start time; cancellations or rescheduling requests made within 24 hours of the appointment, as well as no-shows, may result in the applicable booking credit being forfeited. The Single Session Pass provides one (1) booking credit valid for 30 days, the 10 Session Pass provides ten (10) booking credits valid for 60 days, and the 20 Session Pass provides twenty (20) booking credits valid for 90 days, calculated from the date of purchase. All session packages and booking credits are personal, non-transferable, and must be used within their applicable validity period; unused credits expire at the end of that period and are not eligible for a refund. Clients who arrive late may participate for the remaining scheduled time, but the session will still end at its originally scheduled time and the applicable booking credit will be considered used. If Vesper Spine cancels or is unable to provide a scheduled session, the affected booking credit will be restored and the client may reschedule at no additional charge. Where subscription-based benefits are offered through a third-party platform, including Instagram through the official @sam_breaking_sad account where applicable, subscriptions will renew at the stated billing interval until cancelled by the customer and remain subject to the applicable platform's billing and cancellation terms; cancellation prevents future renewals but does not retroactively refund charges already incurred unless required by applicable law. Customers are responsible for reviewing the applicable service description, pricing, validity period, scheduling requirements, and terms before purchasing, and changes of mind, scheduling conflicts, missed appointments, failure to use purchased services within their validity period, personal dissatisfaction, or failure to achieve a particular physical or aesthetic result do not constitute grounds for a refund. Nothing in this policy limits any consumer right or remedy that cannot legally be waived or excluded under applicable law.

Digital personalized plans: Final once preparation/personalization has begun, except where a refund or cancellation is required by law.

Coaching session: 
If a Vesper Spine client wishes to reschedule or cancel a class, they must do so up to 24 hours before their scheduled appointment. Otherwise, the change won't be consider.

For the package:
Single session: 1 booking credit
10-session package: 10 booking credits.
20-session package: 20 booking credits.

If Vesper Spine cancels: customer's session credit is restored/rescheduled without charge.

Late arrival: If a Vesper Spine client arrives late for their appointment, the class will still end at the scheduled time.

Use of packages: The distinguished Vesper Spine user will possess the purchased package and may only use it within the stipulated time frame of:
a. 30 days, for the "single session pass", non-transferable by the user.
b. 60 days, for the "10 session pass", non-transferable by the user.
c. 90 days, for the "20 session pass", non-transferable by the user.

Subscriptions: Subscriptions will be managed by a third party (in this case and for the time being only the social network "Instagram") through the official account @sam_breaking_sad, which will be automatically renewed monthly until cancellation at any time by the user.

Vesper Spine respects your privacy and is committed to handling personal information responsibly. When you purchase a product, complete an assessment, submit photographs or other materials, book a coaching session, subscribe to a service, or otherwise interact with Vesper Spine, we may collect information including your name, contact details, age, physical measurements, fitness and aesthetic goals, dietary preferences, assessment responses, photographs voluntarily submitted by you, purchase information, booking information, and other information reasonably necessary to provide the service you requested. This information will be used primarily to process purchases, prepare and personalize Vesper Spine services, communicate with clients, manage appointments and subscriptions, provide ongoing Controls or adjustments where applicable, maintain business records, and improve our services. Information may also be processed through third-party platforms necessary to operate Vesper Spine, including Shopify, scheduling and communication providers, payment processors, and other service providers, subject to their respective privacy practices. Vesper Spine does not sell clients' personal information. Clients should only submit information and photographs they are legally entitled to provide and should avoid submitting unnecessary sensitive information. Reasonable measures will be taken to protect information under Vesper Spine's control; however, no electronic storage or transmission system can be guaranteed to be completely secure. By voluntarily submitting information required for a personalized service, you acknowledge that it will be reviewed and used for the purpose of delivering that service, subject to this Privacy Policy and applicable law.

Vesper Spine provides personalized, evidence-informed fitness, nutrition, supplementation, aesthetic, and coaching guidance designed to support each client in pursuing their individual goals. Recommendations are developed using the information provided by the client and are intended for educational, informational, fitness, and personal-development purposes only; they do not constitute medical diagnosis or treatment and are not a substitute for advice from an appropriately qualified healthcare professional. Clients are responsible for providing accurate and complete information, following recommendations appropriately, monitoring their own wellbeing, and seeking professional medical advice where necessary, particularly in the presence of an injury, medical condition, medication use, pregnancy, allergy, or adverse symptoms. Individual progress and the timeframe in which changes occur may vary according to factors including adherence, consistency, genetics, health status, lifestyle, recovery, training history, and individual physiological response; accordingly, no particular outcome or timeframe can be warranted. By purchasing or participating in a Vesper Spine service, the client acknowledges and accepts these conditions and voluntarily assumes responsibility for their participation, subject always to any rights and protections that cannot be excluded under applicable law.

For questions regarding a Vesper Spine purchase, personalized plan, assessment, coaching package, booking, subscription, account access, technical issue, or other customer-service matter, please contact samwalk21@gmail.com. To help us identify your purchase and respond efficiently, include your full name, order number, email address associated with the purchase, and a brief description of your request where applicable. Customers can generally expect a response within 3–7 business days, excluding weekends and statutory holidays. Vesper Spine customer support does not provide emergency, medical, psychological, or other healthcare services; individuals experiencing a medical emergency or urgent health concern should contact the appropriate healthcare professional or emergency service in their location. Communications with Vesper Spine must remain respectful and professional, and abusive, threatening, discriminatory, harassing, or otherwise seriously inappropriate communications may result in the termination of further direct communication or services, subject to the Vesper Spine Terms of Service and applicable law.